Returns Policy


We offer returns on all merchandise orders in the UK within 14 days of delivery. 

Note that if your item is a custom order with any engraving or personalized, are final sale and are not eligible for returns. 

To lodge a return, please email hello@thepuzzledesign.com

Returned items must be in new, unused condition and in the original packaging. For health and safety reasons, we cannot accept returns for pierced earrings or Ear cuff. All sale items purchased, are considered final sale and are not eligible for a refund or return. Postage will be at the buyer's expense. We recommend using registered/trackable post, as we do not hold responsibility for lost packages.

Refunds are offered up to 14 days from the date of purchase with receipt. A store credit is offered up to 30 days from the date of purchase with receipt. 

Return address: 602 Basingstoke road, RG2 0DF, Reading


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