Returns Policy

We offer returns on all merchandise orders in the UK within 30 days of delivery. Please contact us immediately if you need to return any of your orders.

Note that if your item is a custom order with any engraving, these are final sale and are not eligible for returns. 

To lodge a return please email hello@thepuzzledesign.com

Returned items must be in new, unused condition and in the original packaging. For health and safety reasons, we cannot accept returns for pierced earrings or Ear cuff . All sale items purchased, including sample sale pieces, are considered final sale and are not eligible for a refund or return. Postage will be at the buyer's expense. We recommend using registered/trackable post as we do not hold responsibility for lost packages.

Refunds are offered up to 14 days from date of purchase with receipt. A store credit is offered up to 30 days from date of purchase with receipt. 

Address: 602 Basingstoke road, RG2 0DF, Reading

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